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SHIPPING & RETURNS

Shipping Policy

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

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We process and ship orders Monday - Friday, excluding holidays.

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 Customers are responsible for providing the correct shipping information at the time of order. Live Prime Apparel will ship orders to the addresses provided at check out. PLEASE MAKE SURE YOU ARE PUTTING THE CORRECT SHIPPING ADDRESS FOR YOUR ORDER.

Orders cannot be cancelled once packages have been shipped.

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ALL STANDARD DOMESTIC ORDERS, THESE ARE THE SHIPPING OPTIONS:

IF EXPRESS IS NOT SELECTED, ORDERS WILL SHIP ECONOMY PROCESSING

USPS ECONOMY SHIPPING - Orders process and ship within 7-10 business days of placing the order and will ship economy transit. Transit times will vary between shipping destination.

UPS GROUND - This is not an express option and not guaranteed transit times by UPS. Orders process and ship within 7-10 business days of placing the order and will ship UPS Ground. Transit times vary depending on the destination from our warehouse in TN.

UPS 2ND DAY AIR * - Orders with 2nd Day Air Selected will ship within 2-business days of placing the order and will ship UPS 2nd Day Air. (weekends & Holidays are not business days). EXPRESS SHIPMENTS WILL NOT ARRIVE ON SATURDAYS OR SUNDAYS. THEY WILL ARRIVE THE NEXT AVAILABLE BUSINESS DAY.

UPS NEXT DAY AIR * - Orders with Next Day Air selected will ship within 2-business days of placing the order and will ship UPS Next Day Air. (weekends & Holidays are not business days). EXPRESS SHIPMENTS WILL NOT ARRIVE ON SATURDAYS OR SUNDAYS. THEY WILL ARRIVE THE NEXT AVAILABLE BUSINESS DAY.

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PRE-ORDER ITEM POLICY:

Pre-Order items will also say "PRE-ORDER" in the description with anticipated ship dates, which are subject to change depending on production time and variables.

PRE-ORDER ITEMS ARE NOT ELIGIBLE FOR EXPRESS PROCESSING. IF EXPRESS SHIPPING IS SELECTED ON A 'PRE ORDER ITEM', THE ITEM WILL SHIP IN THAT METHOD ONCE THE ITEM BECOMES AVAILABLE.

Return & Exchange Policy

No Refund, Return, or Exchange Policy

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We appreciate your business and want to ensure that your shopping experience with us meets your expectations. Please take a moment to review our No Refund, Return, or Exchange Policy outlined below:

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  1. All Sales are Final: All purchases made through Live Prime Apparel are considered final. We do not offer refunds, returns, or exchanges on any products or services unless there is a manufacturing defect or error on our part.

  2. Ship To Address: YOU ARE RESPONSIBLE FOR THE SHIPPING INFORMATION YOU PROVIDE. PLEASE MAKE SURE YOU ARE INPUTTING THE CORRECT SHIPPING ADDRESS FOR YOUR ORDER. 

  3. Defective or Incorrect Items: In the rare event that you receive a defective or incorrect item, please contact our Customer Service within 7 days of receiving your order. We will provide instructions on how to return the item for inspection. If the defect or error is confirmed, we will replace the item or issue a refund at our discretion.

  4. Conditions for Return: Returns will only be accepted in the case of a manufacturing defect or an error on our part. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

  5. Shipping Costs: Customers are responsible for the cost of shipping returns unless otherwise specified by Live Prime Apparel. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  6. Refund Processing Time: If a refund is approved, please allow up to 7-10 business days for the processing of your refund. The time may vary depending on your payment method and financial institution.

  7. Changes to This Policy: Live Prime Apparel reserves the right to update or modify this policy at any time without prior notice. Please check our website or contact Customer Service for the most up-to-date information regarding our return and refund policies.

By making a purchase with Live Prime Apparel you acknowledge and agree to abide by the terms and conditions of this No Refund, Return, or Exchange Policy. "ALL SALES FINAL" is also listed on every PDP to ensure visibility into this policy.

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